ITIL certifications are recognized internationally across industries and companies, regardless of the size of the organization. The two-day intensive course provides delegates with comprehensive training to prepare them for the ITIL examination (based on “The ITIL Foundation Certificate in IT Service Management Syllabus,” latest edition).

It will enable participants to:

• Understand all the elements of the ITIL syllabus
• Understand the specific examination language
• learn strategies and techniques for mastering the examination

Who is this course for?

• Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
• IT professionals that are working within an organisation that is currently using ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement program.

Download ITIL Foundation course outline to learn more about this course.